Mobile Phone Access
• DigiTask enables standard mobile phones and other portable devices to be used as mobile terminals. This enables users to receive and respond to job requests while on the road.
• No additional hardware costs. Utilise existing mobile phones.
• Instant activation with no software to install on mobile phones.
• Able to utilise Pocket / Handheld PCs for more detailed data collection or printing in the field.

Help Desk Features
• Raise Support Tickets.
• Assign tickets to staff to resolve.
• Escalate support tickets to field staff as jobs
• Track issues until their resolution.
• Allow customers to log-in and raise new issues or review status of existing issues.
• Review level and quality of support provided for each customer.

Field Staff Features
• New jobs sent via SMS to mobile phones.
• Real time job status update from mobile phones
• Access to staff diaries for job allocation and planning.
• Staff assigned to job based on defined skill set and diary availability.
• Create and assign jobs from mobile devices while in the field.

Issue Tracker Features
• Maintains a knowledge base of all jobs and supports issues for each customer. Used to resolve reoccurring or trouble shoot new problems.
• Accessible to staff from any location with an internet browser.

Document Manager Features
• Enables any document or image file to be uploaded and stored on the Internet.
• No need to take documentation or reference materials out into the field. Documents can be retrieved from the internet at client sites.
• Keeps all related documentation associated with a client and a job in single place.